Booking Terms & Conditions

Provisional bookings can be made either by telephone or email and are held for 1 week.  The reservation will be binding upon receipt of the completed booking form together with the deposit.  A deposit of £50 per week booked (non refundable) is required with the balance paid 6 weeks before your holiday commences.  If bookings are made within 6 weeks then the full amount is due at the time of booking

Once the booking is confirmed the Hirer is responsible for the total cost of the holiday.  In the event of a cancellation we will seek to re-let the property and make a refund of monies paid less the initial deposit, which is non refundable.  We would recommend you take out your own holiday insurance.

The number of people using the property must not exceed the maximum number in the brochure/website and must be completed on the booking form.

The person who signs the booking form (The Hirer) will be responsible for all persons included on the form and should ensure that they are aware of the booking conditions.  The Owner reserves the right to decline any booking or refuse to hand over a key to any person who has not complied with the booking conditions.

Check-in is at 3 p.m. on the day of arrival and check-out is before 10 a.m. on day of departure.

All cottages are non smoking. However, smoking is permitted outside and ashtrays are provided.

LIABILITY

If you are not entirely satisfied with your cottage please contact the owners immediately who will endeavour to remedy the grievance.  Should there be a serious complaint this will need to be done in writing immediately.

The Owner cannot accept responsibility for any material loss, damage, additional expense or inconvenience directly or indirectly caused by or arising out of the property, its plumbing, gas, electrical services or exceptional weather.

No responsibility is accepted for loss or damage of property (including pets), vehicles or vehicle contents belonging to the Hirer or any members of the party during their occupancy.

YOUR RESPONSIBILITIES

The Hirer agrees:

That the supervision of children, babies and any adults requiring care remains the responsibility of the Hirer at all times

To pay for any damage or loss however caused, excluding reasonable wear and tear incurred during occupation.

Not to cause nuisance or annoyance to occupants of nearby property.

To allow reasonable access to the property by the owner if it is deemed necessary

If in the opinion of the owner any person is not suitable to continue their occupation of the property because of unreasonable behaviour, damage or nuisance to other parties, the contract may be treated by the owner as discharged and the owner may repossess the property immediately.  The Hirer will remain liable for the whole cost of hire and no refund shall be due.

Last updated: February 2020

Download Terms as PDF

Contact us:
Tel: 07812 705955  
info@herefordcottages.com